We are Healthy Start Ltd, trading as Electronic Cigarette Co, a limited company registered in England, number 8319167. VAT registration number 224 5969 85.
We are an online vape shop based in West Midlands (there is no physical premises for customers to visit).
Our correspondence address is: Healthy Start Ltd, PO Box 7270, Stourbridge DY8 9GH
If you want to contact us by email please use this link Contact Us.
Our phone numbers are 01384 878545 (LAN line) and 07817 638450 (mobile).
Our phone lines are operated from 09.30 - 17.30 during the week and 09.30 to noon on Saturdays.
If you place your order before 5pm during the week (Monday to Friday), you order will be dispatched the same day.
Please note, we no longer take orders over the phone due to our increasing workload, as well as safety and commerical reasons.
We're usually closed on Bank Holidays.
Our business is about genuine e-cig products and quality brands. Increasingly the authenticity of a manufacturer's products is backed by scratch panels with authenticity codes and numbers on the packaging, which is helpful and reassuring to you and us.
We try so hard to make our website as user-friendly as possible in terms of its organisation plus it's packed full of helpful tips, information and problem-solving pages.
The world of e-cigarettes can be very confusing; we've tried to keep it simple. If you’ve never used a ‘vaping device’ before it can feel like an impossible task trying to make your first choice when there is so much choice!
It’s an ongoing challenge for us to keep up with design developments and new products so don’t be hard on yourself if it all seems a bit of a minefield.
We stock a range of (but not too many to be confusing!) beginner e-cig starter kits, disposable e-cigs, and e-pipes. And of course we usually stock all the accessories for the necessary maintenance and upkeep of these products.
For the experienced user we keep a good range of mods, this includes variable voltage mods, mechanical mods, and RBAs/rebuildable atomizers, and the sundries for these devices too.
If you're just starting out and new to the world of e-cigs and want to know the basics, you'll find lots of helpful information on our website (see the headings down the right hand side of the website).
We stock quality e-cigarettes and accessories from established reputable manufacturers both here in the UK, USA and in China. Our interest lies in building long-term relationships with our suppliers to ensure quality, consistency and trust.
Please be assured we never knowingly stock inferior products in our store! And when things do go wrong, and they do for everyone, we'll do our best to sort it out with you.
We've gone to a lot of trouble to source great e-liquid (the liquid that goes inside the e-cig which is turned into vapour when it's heated). Our stocks include e-liquid made in the UK, USA, France, Denmark and China.
In terms of our "energy", we're about doing the right thing by people, being honest, supportive, and straight forward and decent. We value the basic principles we wish everyone had which is reflected in our outlook, how we treat our customers, and how we treat our colleagues.
From newbie vaper to experienced user, we hope shopping with us is a breeze.
Call us or use our contact form if you want to get in touch.
There are lots of electronic cigarette websites, we're proud to be amongst those with the best of intentions and commitment to our cause.
Thanks for reading.
Healthy Start Ltd - A life wiffout smoke. No ifs, no butts!
ABOUT US / GENERAL INFO
COIL ISSUES & INFO
TANK ISSUES & INFO
E-LIQUID ISSUES & INFO
BATTERY ISSUES & INFO