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Your privacy and security

Credit card security

Our website uses Paypal to process payments which is a worldwide e-commerce businesses allowing payments and money transfers to be made through the Internet enabling you to shop without sharing financial information with the company you are buying from.

We are working on Paypal version 3.8.0 which is a secure update installed in November 2014.

Once you have been through our checkout process and provided your name and address and contact details so that we can process your order, you will arrive at the Paypal page and thereafter the information you enter is known only to the Paypal encrypted system.

Your privacy is safeguarded with their data encryption which works seamlessly with your credit/debit card and current account. They state that your personal information is stored on their servers and heavily guarded, both physically and electronically.

To further shield your credit card and bank numbers, they do not directly connect their firewall-protected servers to the internet. Please go to www.paypal.com for further details about their security measures.

When you place an order on our website, none of your financial details will be known by us, they will only be known by Paypal's encrypted system as described above. As you go through our checkout you are only required to enter your name and address details, no financial details whatsoever.

In addition, when you order with us over the phone, we do not record, write down, store or share your financial details.

Our website also uses Sagepay to process payments which is also a very well known e-commerce businesses allowing payments and money transfers to be made through the Internet enabling you to shop without sharing financial information with the company you are buying from. Your privacy is safeguarded in the same way as it is for Paypal.

Secure checkout

Our web server uses Secure Sockets Layer (SSL). SSL creates a secure 'layer' between your browser program and your Internet connection.

When you reach the checkout page on our site you can see a small padlock in your browser's window or to the right of the address bar (where your current web address is displayed). By clicking on this padlock you can see our digital certificate information guaranteeing the identity of the page.

SSL also encrypts data and verifies that it was not altered between your computer and our server.

The SSL security is protecting your name and address details that you give us in order to send your goods, remember, when you use our website we will not see or know your card or payment details.

Our version of this SSL was not affected or vulnerable to the Heartbleed security threat which came to light in the media in April 2014.

Privacy policy

Healthy Start Ltd T/A Electronic Cigarette Co is committed to ensuring your privacy is protected. We will not sell, share or distribute any information about you to any third party for any reason. However, please be aware that in the event of a claim to the Post Office or courier for lost, delayed or damaged items, their claim forms require us to provide your name, address, email and phone number.

Links to third party websites Links on this site may let you leave our website. The linked sites are not under our control and we are not responsible for the content of any linked site or any link contained in a linked site or those to which links are provided.

We are providing these links to you only as a convenience and the inclusion of any link does not imply endorsement by us of the site, the information, products or services described therein.

Cookies

Our website places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites. Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some cookies collect information about browsing and buying behaviour.

For more information about cookies, including how we use them and how to disable them, please read our full Cookie Policy below. By using and browsing our website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

Full Cookie Policy

What are cookies?

This website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to enable to you shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. We do not, however, use cookies to collect or record information about users’ names, addresses or other personal details. Healthy Start is able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies.

Who sets the cookies?

The cookies stored on your computer or other device when you access this website are set by the standard parameters within our website software. Some cookies are set by or on behalf Healthy Start and are necessary to enable customers to a make purchases on our website. Cookies may also be set by third parties (although this isn’t currently the case) who participate with us in affiliate marketing programmes. Third parties cannot collect any personal data from which they would be able to identify individual customers.

What are cookies used for?

The main purposes for which cookies are used are: 

  1. For technical purposes essential to effective operation of a website, particularly in relation to online transactions
  2. To drive marketing, particularly banner advertisements and targeted updates.
  3. To enable information to be collected about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc.
  4. To enable us to meet our contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Mozilla Firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
  2. Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable third party cookies you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site.