Product Warranties

Electronic Cigarette Co (Healthy Start Ltd) offers the original buyer product warranties as set out below, which become effective from the date of purchase. During the warranty period, we will, at our discretion, repair or replace items that are defective.

These warranties give the purchaser specific limited rights, in addition to those rights under applicable local law. There are one or two exceptions, therefore, if an individual product page on our website stipulates a specific longer or shorter warranty period, that warranty takes precedent over those below.

Our warranties never provide cover for physical damage, misuse, or breakages.

Scratches and discoloration from regular use is considered normal wear and tear and is not covered by warranty.

Manufacturers are likely to require their serial number before providing a replacement item. This is due to the increasing amount of counterfeits in circulation. Please keep your packaging with the serial number, or take pictures of it before you discard it.

Batteries (eGo and 510 style)

Rechargeable e-cigarette batteries, both eGo and 510 style, come with a 30 day warranty and have a life expectancy of anything from 3 - 9 months, depending on usage and brand. The guarantee covers any manufacturing defects and any repairs, or replacements, if deemed to be faulty or beyond repair. The warranty doesn't provide for physical damage, misuse, or general wear and tear. Ensure you treat your battery well. Click here for our e-cg battery problems page for further information.

Chargers

USB chargers, wall chargers, USB car chargers and other battery chargers are covered by warranty for a period of 30 days. Physical damage, misuse, and general wear and tear are not covered.

Coils

These are consumable items lasting anything from a few days to a couple of months and there is no warranty applicable. In the vast majority of cases, issues with coils are causing by improper priming, please click here for more infomation about how to prime e-cig coils correctly.

e-Liquid

Defective liquids will be replaced or refunded. This applies to e-liquid that is out of date or has a manufacturing defect.

Kits

The kits comprise many parts and it's the individual parts that would be subject to their individual warranty cover, for example, an eGo or 510 style battery will usually be 30 days. Physical damage, misuse, or general wear and tear is not covered.

Lithium-ion batteries (standard and high drain, 18650, 18490 etc)

These consumable items are not covered by a warranty. Expect a typical lifetime of 300 charges when used properly.

Mods

Box mods are covered for 90 days from date of purchase. The guarantee covers manufacturer defects and any repairs, or replacements, if deemed to be faulty or beyond repair. The warranty does not cover misuse, damage or general wear and tear.

Tanks

The tank itself should last quite some time (usually many months). The heating element inside (the atomizer or coil head) will need to be replaced regularly (1 to 2 weeks on average). Both the tank and the coil heads are covered for faulty on arrival only (DOA). Take great care not to lose the seals on the tank or it will cause it to leak.

Please be aware that plastic/polycarbonate tanks are not recommended for use with abrasive e-liquids or particularly acidic e-liquids such as some fruit flavours. Some ingredients in e-liquid can cause cracking, frosting or even melting of plastic tanks. Abrasive and acidic flavours and flavourings include, but are not limited to, absinthe, cinnamon, spearmint, citrus fruit, cola etc. Please bear this in mind if you're using an e-cig with any type of plastic tank. Glass and metal tanks are impervious to these ingredients and are suitable for all e-liquids.

General conditions

Healthy Start Ltd T/A Electronic Cigarette Co makes no other express or implied warranty or condition whatsoever, whether written or oral, and expressly disclaims all warranties and conditions not stated in this Limited Warranty.

To the extent allowed by the local law of jurisdiction outside of the EU. Electronic Cigarette Co disclaims all implied warranties of merchantability and fitness for a particular purpose. For all transactions, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above, and never more than the warranty conditions.

Some states or countries/regions do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incident or consequential damages for consumer products. In such states, or countries/regions, some exclusions or limitations of this Limited Warranty may not apply to the purchaser.

Exclusions

These warranties do not apply to defects resulting from misuse, physical damage, improper or inadequate maintenance, improper charging or use of alternative charging adapters, or unauthorised modifications and tampering.