Product Warranties

Electronic Cigarette Co (Healthy Start Ltd) offers the original buyer product warranties as set out below, which become effective from the date of purchase. During the warranty period, we will, at our discretion, repair or replace items that are defective.

These warranties give the purchaser specific limited rights, in addition to those rights under applicable local law. There are one or two exceptions, therefore, if an individual product page on our website stipulates a specific longer or shorter warranty period, that warranty takes precedent over those below.

Our warranties never provide cover for physical damage, misuse, or breakages.

Scratches and discoloration from regular use is considered normal wear and tear and is not covered by warranty.

Manufacturers are likely to require their serial number before providing a replacement item. This is due to the increasing amount of counterfeits in circulation. Please keep your packaging with the serial number, or take pictures of it before you discard it.

Batteries (eGo and 510 style)

Rechargeable e-cig batteries, both eGo and 510 style, come with a 30 day warranty and have a life expectancy of anything from 3 - 9 months, depending on usage and brand. The guarantee covers any manufacturing defects and any repairs, or replacements, if deemed to be faulty or beyond repair. The warranty doesn't provide for physical damage by the user, or misuse. Ensure you treat your battery well. Click here for our e-cg battery problems page for further information.

Chargers

USB chargers, wall chargers, USB car chargers and other battery chargers are covered by warranty for a period of 30 days.

Clearomizers/tanks

The tank itself (the part that holds the liquid) should last quite some time (usually many months). The heating element inside (the atomizer or coil head) will need to be replaced regularly (1 to 2 weeks on average). Both the tank and the coil heads are covered for faulty on arrival. Take great care not to lose the seals on the tank or it will cause it to leak.

Some tanks do come with warranty cover and this is clearly stated on the product page - this applies to some Aspire, Eleaf and Joyetech items.

In addition, some products come with a manufacturer's warranty which may extend beyond the warranty we have specified. However, some manufacturer warranties are not valid if purchased through a third party.

Please be aware that plastic/polycarbonate tanks are not recommended for use with abrasive e-liquids or particularly acidic e-liquids such as some fruit flavours. Some ingredients in e-liquid can cause cracking, frosting or even melting of plastic tanks. Abrasive and acidic flavours and flavourings include, but are not limited to, absinthe, cinnamon, spearmint, citrus fruit, cola etc. Please bear this in mind if you're using an e-cig with any type of plastic tank. Glass and metal tanks are impervious to these ingredients and are suitable for all e-liquids.

Coils / atomizer heads / cartomizers

These are consumable items lasting anything from a few days to a couple of months and in most cases there is no warranty at all, but you are of course covered for items that are faulty when you receive them.

In the majority of cases issues with coils are causing by improper priming, please click here for more infomation about how to prime e-cig coils correctly.

e-Cig kits

The kits comprise many parts and it's the individual parts that would be subject to their individual warranty cover, for example, an eGo or 510 style battery will usually be 30 days.

e-Liquid

Defective liquids will be replaced or refunded. This applies to e-liquid that is out of date or has a manufacturing defect.

Lithium batteries (standard and high drain, 18650, 18490 etc)

These are consumable items are not covered by a warranty. Expect a typical lifetime of 300 charges.

Mechanical mods

30 days warranty applies to all mechanical mods. These items are NOT for inexperienced users. Healthy Start Ltd T/A Electronic Cigarette Co accepts no responsibility for damage caused by the incorrect assembling or improper use of any mechanical mod.

RBAs/drippers

These are fully customisable devices and therefore there is no warranty cover, and due to the nature of these items, refunds and exchanges cannot be given. Before you buy, please ensure you are confident you have sufficient knowledge to work with them safely because you cannot return them or get your money back unless they're faulty when you get them.

Box mods

Box mods are covered for 90 days from date of purchase.

The guarantee covers manufacturer defects and any repairs, or replacements, if deemed to be faulty or beyond repair.

General conditions

Electronic Cigarette Co makes no other express or implied warranty or condition whatsoever, whether written or oral, and expressly disclaims all warranties and conditions not stated in this Limited Warranty.

To the extent allowed by the local law of jurisdiction outside of the EU/USA. Electronic Cigarette Co disclaims all implied warranties of merchantability and fitness for a particular purpose. For all transactions, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above, and never more than the warranty conditions.

Some states or countries/regions do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incident or consequential damages for consumer products. In such states, or countries/regions, some exclusions or limitations of this Limited Warranty may not apply to the purchaser.

Exclusions

These warranties do not apply to defects resulting from misuse, improper or inadequate maintenance, improper charging or use of alternative charging adapters, or unauthorised modifications and tampering.