Why are you required to verify your age before you purchase from our website?

The products we sell are restricted by law to persons 18 or over. To ensure we comply with the law and all relevant legislation, we age-verify our customers.

You must be at least 18 years of age to use our site or purchase from us.

By making a purchase with Healthy Start Ltd (T/A Electronic Cigarette Co), you are agreeing to allow us to confirm your age.

How is age verified?

We use age verification software on our website which checks the details you provide to us against several publicly-available sources, such as the electoral roll. Other sources include mobile phone records and information relating to credit references.

Your age will not need to be verified again in the future.

If we are not able to confirm your age, you may be asked for valid proof of age. This may include documents such as a UK driving licence.

Examples of difficulties in validating age can include a recent change of address, a name change, or using someone else's mobile phone number.

Extract from our privacy policy regarding age verification data

2a. Information we collect from other sources

Where you have asked us to provide a restricted product or service, we may collect information including from third-party providers of identity data. This is necessary to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction and other legislation. We will record that you have been successfully verified so that you don’t need to go through the process again. You can find information about your personal data and view our privacy policy here.

2b. Who we share your information with

Where you have asked us to provide an restricted product or service, we may share your information with our age verification provider, and third-party providers of identity data. This is necessary to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction and other legislation. The age verifier may retain relevant data for the purpose of future verifications. All data processed is subject to appropriate security measures. Data retained is subject to periodic review to ensure it is not held for longer than necessary. You can find information about how we manage your personal data and view our privacy policy here.

What happens with my personal data?

We only share the information you enter on our website with the age verifier. We don't have access to or store any additional data processed by the age verifier.

The age verifier may retain relevant data for the purpose of future verification. All data processed by the age verifier is subject to appropriate security measures. Data retained by the age verifier is subject to periodic review to ensure it is not held for longer than necessary. You can find information about how we manage your personal data and view our privacy policy here.

If you have any queries or questions

Please contact us for any queries regarding the age verification process.