Why are you required to verify your age before you purchase from our website?
The products we sell are restricted by law to persons over 18. To ensure we comply with the law and all relevant legislation, we age-verify our customers.
You must be at least 18 years of age to use our site or purchase from us.
By making a purchase with Healthy Start Ltd (T/A Electronic Cigarette Co), you are agreeing to allow us to confirm your age with 1account age verification.
How is age verified?
Electronic Cigarette Co uses 1account age verification software which checks the details you provide to us against several publicly-available sources, such as the electoral roll, before your payment is processed. Other sources can include mobile phone records and information relating to credit references.
When 1account confirms you are over 18, your order will be processed and you can proceed to make payment.
You will not need to be verified again in the future.
If 1account is not able to confirm your age, you may be asked for valid proof of age. This may include documents such as a UK driving license, or UK content-unlocked mobile phone number, as examples.
Reasons for difficulties in validating age can include a recent change of address or name change.
What happens with my personal data?
1account does not store or use your personal data. Your data passes through their system and processed for the purpose of age validation only. Your data is not saved or logged. Once you have been verified through this process and have set up an account with us, you will not be asked to verify your age again.
If you have any queries or questions
Please contact us for any questions regarding the age verification process. You can also visit the 1account website to find out more about their software or contact us.